Shipping policy
Shipping destinations
Parallax PC currently ships to addresses within Australia and New Zealand. We do not currently offer shipping to other international destinations.
Shipping costs
We offer FREE standard shipping on all orders within Australia and New Zealand.
Express shipping is available on most Australian orders for an additional fee, calculated at checkout. Express shipping is not currently available for New Zealand orders.
Processing and delivery times
We endeavour to process and dispatch all orders as soon as possible after they are placed.
All orders are shipped with Australia Post. Estimated delivery times after dispatch are:
| Destination | Shipping method | Estimated delivery |
|---|---|---|
| Australia | Standard | 2–5 business days |
| Australia | Express | 1–3 business days |
| New Zealand | International Standard | 5–8 business days |
Delivery estimates are indicative and may vary depending on your location, customs processing, public holidays and other factors outside our control. Delivery times are not guaranteed.
Order tracking
All orders include tracking. Once your order has been dispatched, you'll receive tracking information so you can monitor its delivery.
International shipping and customs
Orders shipped to New Zealand may be subject to customs inspections or processing.
For most orders, no additional import duties or taxes are expected. However, any applicable customs duties, taxes or import charges imposed by the destination country may be payable by the customer.
If you have any questions about international delivery, please contact us at hello@parallaxpc.com.au.
Delivery issues
If you experience any issues with your delivery, please contact us at hello@parallaxpc.com.au and we'll do our best to assist.
For information about returns and refunds, please refer to our Refund Policy.