FAQ

We have a 30-day return policy, which means you have 30 days after receiving your item(s) to request a return. Your satisfaction is important to us, so if there are any issues with your order, please contact us so we can do our best to make things right. You can see our full refund and returns policy here.

We do not offer the option to directly exchange one item for another after purchase. If you change your mind, please contact us to request a return, and place a separate order for the new item. Please see our full returns policy for more information.

We offer FREE standard shipping on all orders within Australia and New Zealand. Express shipping is available on most Australian orders for an additional cost, which will be calculated at checkout.

After you place an order, we will endeavour to ship it as soon as possible. All orders are shipped with Australia Post.

Australian orders generally arrive within 2–5 business days with standard shipping, or 1–3 business days with express shipping.

New Zealand orders generally arrive within 5–8 business days with International Standard shipping.

Please note that delivery times are estimates and may vary depending on your location and other factors. We'll do our best to keep you informed if there are any issues impacting shipping times.

Yes! All orders are shipped via Australia Post, and you'll receive a tracking number once we've lodged your items. This means you can keep an eye on your delivery status at any time!

Yes! Express shipping is available on most Australian orders for an additional cost, which will be calculated at checkout. Express delivery generally occurs within 1–3 business days, depending on your location.

Express shipping is not currently available for New Zealand orders.

Yes! We now offer international shipping to New Zealand, with FREE standard delivery on all orders.

At this stage, we don't ship to other international destinations, but we hope to expand our delivery options in the future.

Blue light is a natural part of the visible light spectrum that is also emitted by phones, computers, and other screens, where it may influence alertness, sleep, and overall screen comfort. We’ve created a straightforward guide explaining what current evidence does (and doesn’t) support regarding blue light glasses, screen use, sleep, and eye strain. You can find out more by visiting our Blue Light Information Hub.

If you have questions about the brand, the website, or our products, we'd love to hear them! Contact us using the form on this page or send us an email at hello@parallaxpc.com.au.