Refund policy

 

30-day returns

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

For change-of-mind returns, items must be in their original condition, unworn and unused, with all original packaging and accessories included. You'll also need your receipt or proof of purchase.

To request a return, please contact us at hello@parallaxpc.com.au within 30 days of receiving your order.

If your return is accepted, we'll provide instructions on how and where to send your item. Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

Customers are generally responsible for return postage costs for change-of-mind returns. Original express shipping charges are non-refundable.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective or incorrect, so we can assess the issue and arrange an appropriate resolution.

Depending on the circumstances, this may include a replacement, repair or refund, in accordance with your rights under applicable consumer law.

Where a product fails to meet applicable consumer guarantees, we'll cover reasonable return postage costs where required by law.

Exceptions and exclusions

Gift cards are not eligible for change-of-mind returns.

Sale or discounted items are subject to the same 30-day change-of-mind return conditions unless a specific promotion clearly states otherwise.

These conditions do not limit your rights under applicable consumer law.

Exchanges

If you'd like to exchange an item, please contact us to discuss the available options.

Depending on stock availability and the circumstances, we may recommend returning your original item and placing a separate order.

Refunds

Once we've received and inspected your return, we'll notify you whether your refund has been approved.

Approved refunds will generally be processed to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@parallaxpc.com.au.

Your consumer rights

Our returns policy is provided in addition to your rights under applicable consumer protection laws, including the Australian Consumer Law and, where applicable, New Zealand consumer protection laws.

Nothing in this policy excludes, restricts or modifies any consumer guarantees, remedies or other rights that cannot lawfully be excluded.

If your product is faulty, not as described or otherwise fails to meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy, regardless of the 30-day change-of-mind return period.

Contact us

For any questions about returns, exchanges or refunds, please contact us at hello@parallaxpc.com.au.